A Message Regarding Covid-19

First, I want to share my sincere hope that you and your loved ones are staying safe and healthy.

As the global effect of coronavirus (COVID-19) continues to evolve, we are firmly committed to the health and safety of our patients and team members. We are closely monitoring the changing situation, and complying with public health guidance, as well as our regulatory bodies.

Because of recent guidance from the Government of Ontario, and concerns about the rapidly evolving nature of COVID-19, our regulatory College has recommended that all non-emergency dental services be postponed to help prevent the spread of COVID-19.

In dentistry, an emergency could include an injury to the mouth and face, severe infection (such as an abscess or swelling), bleeding that continues for a long time or pain which cannot be managed by over-the-counter medication like Advil or Tylenol. If you think you have an emergency case, please call the office or reach us via email. We will ask you for information about your situation and give you advice about next steps. We will let you know if we can help or we will direct you to another dentist.

Not all dentists have the safety equipment needed to guard against COVID-19. Dentists that are equipped to treat emergency cases are required to maintain all standards of infection, prevention and control set by the College and Public Health. Dentists plan to provide emergency care for as long as our supply of personal protective equipment (masks, gloves, face shields and gowns) lasts. As you know, they are in short supply and must be used for true emergencies only.

Do not go to a hospital emergency room for a dental problem at this time.

The health and safety of our patients, our families, and our community are truly important to us. We have been closely monitoring information and recommendations provided by our regulating College, Public Health and the World Health Organization regarding steps to be taken to protect our patients and team.

Thank you sincerely for your support and loyalty during this challenging time. We are doing our part to “flatten the curve” to reduce the spread, as we hope you are too.

As this situation evolves, and as new information is available, we will be ready to reassess our timeline for reopening. We will never compromise on doing what’s right.

We are very much looking forward to welcoming you back to the clinic when things have improved. We value your business and will continue to send you updates via email, our Facebook page, and on our website.

Lastly, please take good care of yourself and your loved ones. Stay safe. Stay healthy. Be patient and kind. There is no better time to strengthen our bonds, to stand together (digitally), to help each other through this storm, and come out the other side stronger.

Together, we will.

I hope that amidst the stress and uncertainty of these times, we can all find ways to show kindness and compassion to one another. Please know we are sending you our best wishes for your health and safety.

With kindness, gratitude and hope,
Dr Ferhana Jaleel and team